FAQs

What are the SBC office hours?

Can I come in during non office hour?

Are there any blockout days for the gym?

What are the members’ benefits?

Do you have member referral program?

What is the definition of a family?

What is the suspension policy?

What is the cancellation policy?

Is there a fee to replace lost or stolen membership card?

 

Q: What are the SBC office hours?

A: Mon-Fri: 6pm-10pm, Sat: 10am-7pm, Sun: 10am-6pm

 

Q: Can I come in during non office hour?

A: Yes if you are a SBC member, or if you are sponsored by a SBC member. The SBC member gym access time is 7am-11pm everyday. If you are a guest being sponsored by a SBC member, you need to do self-service registration for your drop-in.

 

Q: Are there any blockout days for the gym?

A: Yes. The club will likely host several big badminton events every year. During the event time, part of or the whole gym may be reserved for the club activities. SBC will make announcement before the events actually happen.

 

Q: What are the members’ benefits?

A: Membership benefits include but not limit to:

  • Free play every day between 7am-11pm. Key card automatic access for any member 16 or older
  • Free and higher priority for those ‘members only’ programs including ladders, organized play, and newbie class.
  • Discount rate for pro shop items.
  • Discount rate for classes and private lessons
  • Free for loaner racket rental

 

Q: Do you have member referral program?

A: Yes, we do! For each new membership account referred by our existing SBC member, we issue a $20 pro-shop coupon and two free one day guest drop-in passes to the existing member.

 

Q: What is the definition of a family?

A: Parents and their children under 18 years old

 

Q: What is the suspension policy?

A: SBC allows up to suspending membership for up to 3 calendar months in each calendar year. All following should be met for each membership suspension:

  • Member provides request at least 30 days in advance before the effective date
  • Membership suspension will only apply for calendar month. For example, if a member submits a request on 06/15, the earliest day he can suspend his membership is 08/01
  • All members in the same account will be suspended or resumed together
  • SBC charges 25% of the regular monthly rate for each month of suspension. For example, for a single adult suspension, a member will pay $10 + tax for each month of suspension
  • Member needs to return his/her SBC card temporarily before the suspension effective date. If the member comes to SBC during the suspension period, he/she will be treated as a guest
  • Member will not need to pay any extra charge when resuming membership. Member will get back his/her membership card from SBC when resuming membership.

 

Q: What is the cancellation policy?

A: A member submit cancellation request anytime to SBC. Following policies will apply:

  • SBC requires at least 30-day in advance before the termination date.
  • SBC will bill until the end of a calendar month. For example, if a member submits a request on 06/15, the earliest day he can cancel his membership is 08/01
  • Member needs to return all SBC membership cards to SBC before the cancellation effective date. Otherwise there will be a $20 per card charge for not returning the cards

 

Q: Is there a fee to replace lost or stolen membership card?

A: Yes. For each card with key access, there is a $20 charge. For each card without key access, there is a $10 charge.